Refund policy

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

WHEN AM I ENTITLED TO A REPAIR, EXCHANGE, REFUND?
 
Under the law, you are entitled to repair, then replacement or refund if something you bought:

- Is faulty or defective and you were not aware of it
- Does not do the job you were led to believe it would do
- Does not match a sample you were shown or was not as described on the box or in an advertisement.
 
BUSINESSES DO NOT HAVE TO GIVE YOU A REFUND IF:
 
- You can't prove that you bought it (e.g. you don't have a receipt)
- You changed your mind about it
- You have damaged it
- You knew or should have known about a fault when you bought it (e.g. factory seconds)

Under the IRR of R.A. 7394 (the Consumer Act of the Philippines)
A change of mind on your part does not entitle you to a refund or exchange.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@afford.store.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@afford.store and send your item to: AFFORD 4C INFORMATION TECHNOLOGY SERVICES, Amaia Steps Pasig, Unit 625 Aria Bldg, Eusebio Ave. San Miguel, 1600 Pasig City , Philippines.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: AFFORD 4C INFORMATION TECHNOLOGY SERVICES, Amaia Steps Pasig Eusebio Ave. San Miguel, Unit 625 Aria Bldg, 1600 Pasig City , Philippines

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.